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Heat pump condensing unit

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Fraser-Johnston Heat pump condensing unit XH960E2C11

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Fraser-Johnston Fraser-Johnston AHRI Outdoor - XH9 21 SEER Variable Speed Communicating Heat Pump Heat pump condensing unit Repair, maintenance, and replacement planning
Fraser-Johnston XH960E2C11 product image

Technical Specifications

Product Specs

  • AHRI unit role: Outdoor
  • AHRI model/pattern: XH960E2C11
  • AHRI records represented: 157
  • AHRI equipment type: Central HP
  • AHRI tonnage: 4
  • AHRI refrigerant: R-454B
  • Verified catalog model: XH960E2C11
  • Verified product family: XH9 21 SEER Variable Speed Communicating Heat Pump
  • Verified catalog brand: Fraser-Johnston
  • Verified model: XH960E2C11
  • AHRI model/pattern: XH960E2C11
  • Product family: XH9 21 SEER Variable Speed Communicating Heat Pump
  • Nominal capacity: 5 ton
  • Nominal cooling capacity: 60,000 BTU nominal cooling capacity
  • Cooling efficiency: up to 21 SEER / 20+ SEER2
  • Heating efficiency: 9.5 HSPF2
  • Compressor: inverter-driven, fully variable speed
  • Controls: communicating system with SHC510 Smart Home Control thermostat
  • Matched indoor pairing: JHC variable-speed air handler family
  • Refrigerant: low-GWP R-454 refrigerant family
  • Capacity range note: official page lists 3- and 5-ton models, including dual-capacity 2/3-ton and 4/5-ton options
  • Official product page: https://www.fraser-johnston.com/residential-equipment/heating-and-cooling/split-system-heat-pumps/xh9_fra_ds/xh9-21-seer-variable-speed-communicating-heat-pump

Useful troubleshooting details

  • Confirm the installed model and serial number, matched indoor or outdoor equipment, voltage, refrigerant, controls, and AHRI certificate before service or replacement planning.
  • Use the linked AHRI certificates to verify matched-system combinations, rebate conversations, and equipment eligibility before quoting replacement work.
  • Collect photos of the nameplate, equipment access, recent fault history, and comfort symptoms before dispatch or proposal planning.

Certification match

AHRI certificates

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Eligible Central HP <5.4 tons

AHRI 218026837

AHRI 218026837 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH960E2C11 and indoor unit JHC48D5CG2SS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026842

AHRI 218026842 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026847

AHRI 218026847 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026852

AHRI 218026852 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026857

AHRI 218026857 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026862

AHRI 218026862 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026871

AHRI 218026871 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026875

AHRI 218026875 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH960E2C11 and indoor unit CTM60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026962

AHRI 218026962 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH960E2C11 and indoor unit CTM60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026967

AHRI 218026967 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH960E2C11 and indoor unit CTM60C5CGS1+CC.
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Service planning

How GreenFlow handles XH960E2C11 requests

1

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

2

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

3

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

4

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

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Our Happy Customers

Murali S.

HVAC technician was punctual, followed up well, completed quick repairs, ensured the issue was resolved, and provided helpful recommendations.

Melissa S.

The repair person came quickly and was super efficient and polite, and showed me what to do next time. He gave my dog a quick pay and was off again.

Jahangir R.

They were very organized to communicate and be on time to come to look at my air condition to fix it.

Jenny W.

Great service! On time, knowledgeable & professional

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