Heat Pump

Carrier Ductless 12000 BTUH Up to 17 SEER Heat Pump Outdoor Condensing Unit (115-1) service and support

Carrier Residential Heat Pump - 38MVRAQ Heat Pump Repair, maintenance, and replacement planning

Product service snapshot

Carrier Ductless 12000 BTUH Up to 17 SEER Heat Pump Outdoor Condensing Unit (115-1) service details

Ductless 12000 BTUH Up to 17 SEER Heat Pump Outdoor Condensing Unit (115-1) is a Carrier®, Bryant®, Payne® heat pump record from the Carrier Enterprise catalog. Catalog model: 38MVRAQ12AA1. Product family: 38MVRAQ. Green Flow Solution uses this page for residential model identification, service planning, maintenance conversations, repair diagnostics, and replacement matching.

Brand: Carrier
Model or series: Ductless 12000 BTUH Up to 17 SEER Heat Pump Outdoor Condensing Unit (115-1)
Equipment type: Heat Pump
Product group: Residential Heat Pump - 38MVRAQ

Technical snapshot

Ductless 12000 BTUH Up to 17 SEER Heat Pump Outdoor Condensing Unit (115-1) technical snapshot

Product Specs

Model: 38MVRAQ12AA1
Manufacturer Number: 38MVRAQ12AA1
Vendor Number: 38MVRAQ12AA1
Catalog Brand: Carrier®, Bryant®, Payne®
Product Family: 38MVRAQ
AHRI Usage: Outdoor
Brand: Carrier®, Bryant®, Payne®
CFM: 1,059
Color: Gray
Compressor Type: Rotary
Condenser Coil Fins Per Inch (FPI): 20
Condenser Fan CFM: 1059
Condenser Motor HP: 0.027
Condenser Motor RPM: 850
Condenser Motor Speeds: 2
Condenser Motor Type: ECM (Electronically Commutated Motor)
Cooling Capacity: 4,200-12,000
Cooling Rated Capacity Btu/h: 12000
Country Of Origin: CHN
Cycle/Hertz: 60 Hz
EER2: 8.8
Energy Star Rated: NO
Heating Capacity: 4,600-12,000
Heating Capacity @ 5 Deg: 5500
Height: 19.49
High Heat: NO
Length: 10.63
Liquid Line Fitting Type: Flare
Liquid Line Size (OD): 1/4"
Maximum Overcurrent Protection (MOCP): 25
Maximum Piping Height: 33'
Maximum Piping Length: 82'
Metering Device: Capillary Tube
Number Of HVAC Zones: 1
OPT Code: 1P38MVRAQ12AA1
Phase: Single
Prop 65: YES
Rated Current Amps (RCA): 0.48
Rated Load Amps (RLA): 0.48
Refrigerant: R-410A
Refrigerant Charge: 1.61
SEER2: 16.5
Stages Cooling: 1
Stages Heating: 1
Suction Line Fitting Type: Flare
Suction Line Size (OD): 3/8"
Tier: Comfort™
Tonnage: 1
UPC: See Optical
Voltage: 115 VAC
Weight: 55.11
Width: 28.35

Useful troubleshooting details

Confirm the exact model number, serial number, installed equipment type, and site voltage before service or replacement planning.
Match replacement equipment and accessories against current Carrier compatibility requirements, refrigerant type, capacity, airflow, and local code requirements.

Service planning

How GreenFlow handles Ductless 12000 BTUH Up to 17 SEER Heat Pump Outdoor Condensing Unit (115-1) requests

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

Ductless 12000 BTUH Up to 17 SEER Heat Pump Outdoor Condensing Unit (115-1) service questions

Can GreenFlow help with Carrier Ductless 12000 BTUH Up to 17 SEER Heat Pump Outdoor Condensing Unit (115-1) service requests?

Yes. GreenFlow can help collect the right details for Carrier Ductless 12000 BTUH Up to 17 SEER Heat Pump Outdoor Condensing Unit (115-1) service requests, including the model, symptoms, equipment age, building type, access notes, photos, and timing.

What symptoms should I mention for Ductless 12000 BTUH Up to 17 SEER Heat Pump Outdoor Condensing Unit (115-1)?

Helpful symptoms include no heat, no cooling, weak airflow, defrost or outdoor icing concerns, auxiliary heat behavior, thermostat issues, short cycling, unusual noise, and whether the request is urgent or planned maintenance.

Is Ductless 12000 BTUH Up to 17 SEER Heat Pump Outdoor Condensing Unit (115-1) used for residential or commercial properties?

Heat pump requests may come from homes, condos, multifamily properties, managed buildings, and light-commercial spaces depending on the system type and building layout.

What helps schedule Ductless 12000 BTUH Up to 17 SEER Heat Pump Outdoor Condensing Unit (115-1) service faster?

Share the exact model and serial number if available, clear photos of the equipment and surrounding access area, current symptoms, recent maintenance history, and whether the request is repair, maintenance, or replacement planning.

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Chris C.

Guy was awesome. Worked fast, clean, and made the repair look easy and simple. Would recommend highly.

Shaun M.

The team was attentive and persistent at finding and resolving our problem

C S.

Responded late in evening, provided early first in the morning service for my HVAC heating going out. Showed up on time, gave heads up that on the way without prompting, came prepared and fixed the problem in less than one hour. Clear communication, professional, and very nice UI...

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high quality, fast and at a high level! Highly recommend!

Tom T.

Fantastic job by Green Flow. Andrey, Andrei and Yuri were punctual, very neat, capable, and meticulous in replacing two complete HVAC systems and ductwork repairs in our home. They will now be our go to service for all our HVAC needs going forward.

Judy B.

Andrey was very efficient, professional and on time. The team had fast response to questions. Price to do heatpump maintenance was reasonable.