Heat Pump

Carrier® Gemini® - 20 Ton Commercial Heat Pump Condensing Unit Pre-Coated Coil R-410A (208/230-3-60) service and support

Carrier Commercial Heat Pump - 38AUQ Heat Pump Repair, maintenance, and replacement planning

Product service snapshot

Carrier® Gemini® - 20 Ton Commercial Heat Pump Condensing Unit Pre-Coated Coil R-410A (208/230-3-60) service details

Carrier® Gemini® - 20 Ton Commercial Heat Pump Condensing Unit Pre-Coated Coil R-410A (208/230-3-60) is a Carrier® heat pump record from the Carrier Enterprise catalog. Catalog model: 38AUQT25A0B5-0A0A0. Product family: 38AUQ. Green Flow Solution uses this page for commercial model identification, service planning, maintenance conversations, repair diagnostics, and replacement matching.

Brand: Carrier
Model or series: Carrier® Gemini® - 20 Ton Commercial Heat Pump Condensing Unit Pre-Coated Coil R-410A (208/230-3-60)
Equipment type: Heat Pump
Product group: Commercial Heat Pump - 38AUQ

Technical snapshot

Carrier® Gemini® - 20 Ton Commercial Heat Pump Condensing Unit Pre-Coated Coil R-410A (208/230-3-60) technical snapshot

Product Specs

Model: 38AUQT25A0B5-0A0A0
Manufacturer Number: 38AUQT25A0B5-0A0A0
Vendor Number: 38AUQT25A0B5-0A0A0
Catalog Brand: Carrier®
Product Family: 38AUQ
AHRI Usage: Outdoor
Approvals: AHRI 340/360; ASHRAE 90.1; ETL Listed; UL Listed
Brand: Carrier®
CFM: 14,000
Color: Gray
Compressor Type: Scroll
Condenser Coil Fins Per Inch (FPI): 17
Condenser Fan Blade Diameter: 22
Condenser Fan CFM: 14000
Condenser Fan Discharge: Vertical
Condenser Fan Motor Qty: 4
Condenser Motor HP: 1/4
Condenser Motor RPM: 1,100
Condenser Motor Speeds: 1
Condenser Motor Type: PSC (Permanent Split Capacitor)
Cooling Capacity: 220,000
Cooling Rated Capacity Btu/h: 240000
Corrosion Protected Coil: YES
Country Of Origin: Varies
Cycle/Hertz: 60 Hz
EER: 10.7
Energy Star Rated: NO
Full Load Amps: 1.5
Heating Capacity: 218,000
Height: 50.375
Length: 86.375
Liquid Line Fitting Type: Sweat or Braze
Liquid Line Size (OD): (2) 1/2"
Locked Rotor Amps (LRA): 240
Maximum Overcurrent Protection (MOCP): 100
OPT Code: 1P38AUQT25A0B5-0A0A0
Phase: Three
Prop 65: YES
Rated Load Amps (RLA): 28.2
Refrigerant: R-410A
Sound Level (dBA): 63-85.2
Stages Cooling: 3
Suction Line Fitting Type: Sweat or Braze
Suction Line Size (OD): (2) 1 3/8"
Tier: Gemini®
Tonnage: 20
UPC: See Optical
Voltage: 208-230 VAC
Weight: 1020
Width: 67.375

Useful troubleshooting details

Confirm the exact model number, serial number, installed equipment type, and site voltage before service or replacement planning.
Match replacement equipment and accessories against current Carrier compatibility requirements, refrigerant type, capacity, airflow, and local code requirements.

Service planning

How GreenFlow handles Carrier® Gemini® - 20 Ton Commercial Heat Pump Condensing Unit Pre-Coated Coil R-410A (208/230-3-60) requests

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

Carrier® Gemini® - 20 Ton Commercial Heat Pump Condensing Unit Pre-Coated Coil R-410A (208/230-3-60) service questions

Can GreenFlow help with Carrier Carrier® Gemini® - 20 Ton Commercial Heat Pump Condensing Unit Pre-Coated Coil R-410A (208/230-3-60) service requests?

Yes. GreenFlow can help collect the right details for Carrier Carrier® Gemini® - 20 Ton Commercial Heat Pump Condensing Unit Pre-Coated Coil R-410A (208/230-3-60) service requests, including the model, symptoms, equipment age, building type, access notes, photos, and timing.

What symptoms should I mention for Carrier® Gemini® - 20 Ton Commercial Heat Pump Condensing Unit Pre-Coated Coil R-410A (208/230-3-60)?

Helpful symptoms include no heat, no cooling, weak airflow, defrost or outdoor icing concerns, auxiliary heat behavior, thermostat issues, short cycling, unusual noise, and whether the request is urgent or planned maintenance.

Is Carrier® Gemini® - 20 Ton Commercial Heat Pump Condensing Unit Pre-Coated Coil R-410A (208/230-3-60) used for residential or commercial properties?

Heat pump requests may come from homes, condos, multifamily properties, managed buildings, and light-commercial spaces depending on the system type and building layout.

What helps schedule Carrier® Gemini® - 20 Ton Commercial Heat Pump Condensing Unit Pre-Coated Coil R-410A (208/230-3-60) service faster?

Share the exact model and serial number if available, clear photos of the equipment and surrounding access area, current symptoms, recent maintenance history, and whether the request is repair, maintenance, or replacement planning.

Popular cities

Service Areas

Boston, MA

Worcester, MA

Lowell, MA

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Our Happy Customers

Andrea W.

Andrey was quick, efficient, and professional. He was also very informative about the condition of the heat pump and gave options for repair/replacement. His cost estimates are reasonable. Highly recommend.

Jennifer Q.

Andrey is a great technician. He was incredibly respectful of our home, and he worked efficiently to complete the service.Green Flow Solution scheduled us easily. I like that they text a reminder for service on the day scheduled. I especially appreciate that I didn't have to wait days...

Mohammad P.

Hana is very very nice to deal with

David Z.

Right on time. Excellent service. Fixed the heating system and reasonably priced.

Paul R.

Was able to get them to come immediately to fix our heaters since it stopped working and it was very cold outside. I needed a second opinion in the accurately diagnosed and resolved the issue within 15 minutes and restored heat. He provided clear diagnosis that made way...

Hyun L.

They are very professional and reliable.