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Heat pump condensing unit

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Johnson Controls Heat pump condensing unit HH824E2S11

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Johnson Controls Johnson Controls AHRI Outdoor - HH8 side-discharge modulating heat pump Heat pump condensing unit Repair, maintenance, and replacement planning
Johnson Controls HH824E2S11 product image

Technical Specifications

Product Specs

  • AHRI unit role: Outdoor
  • AHRI model/pattern: HH824E2S11
  • AHRI records represented: 219
  • AHRI equipment type: Central HP
  • AHRI tonnage: 2
  • AHRI refrigerant: R-454B
  • Verified catalog model: HH824E2S11
  • Verified product family: HH8 side-discharge modulating heat pump
  • Verified catalog brand: Johnson Controls
  • Verified model: HH824E2S11
  • Product family: HH8 side-discharge modulating heat pump
  • Nominal capacity: 2 ton
  • Nominal cooling capacity: 24,000 BTU nominal cooling capacity
  • Cooling efficiency: up to 18 SEER2
  • Compressor: twin rotary, modulating
  • Refrigerant: R-454B
  • Sound level: as low as 54 dBA
  • Dimensions: 29.5Hx13.4Wx35.43D
  • Max fuse/breaker: 35A
  • Copper line: 3/8 in. x 5/8 in.
  • Warranty: up to 10-year limited parts and compressor warranty with registration
  • Model-specific reference: https://www.yorknow.com/hh824e2s11.html
  • Technical guide: https://www.yorknow.com/pub/media/documentation/hh8_techguide.pdf

Useful troubleshooting details

  • Confirm the installed model and serial number, matched indoor or outdoor equipment, voltage, refrigerant, controls, and AHRI certificate before service or replacement planning.
  • Use the linked AHRI certificates to verify matched-system combinations, rebate conversations, and equipment eligibility before quoting replacement work.
  • Collect photos of the nameplate, equipment access, recent fault history, and comfort symptoms before dispatch or proposal planning.

Certification match

AHRI certificates

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Eligible Central HP <5.4 tons

AHRI 214395391

AHRI 214395391 identifies a Mass Save qualified Central HP <5.4 tons from JOHNSON CONTROLS with outdoor unit HH824E2S11 and indoor unit JHC24B5AC2SS1.
Eligible Central HP <5.4 tons

AHRI 214396219

AHRI 214396219 identifies a Mass Save qualified Central HP <5.4 tons from JOHNSON CONTROLS with outdoor unit HH824E2S11 and indoor unit JHE30B5AD2SS1.
Eligible Central HP <5.4 tons

AHRI 214396224

AHRI 214396224 identifies a Mass Save qualified Central HP <5.4 tons from JOHNSON CONTROLS with outdoor unit HH824E2S11 and indoor unit CTF36B5ADS1.
Eligible Central HP <5.4 tons

AHRI 214396229

AHRI 214396229 identifies a Mass Save qualified Central HP <5.4 tons from JOHNSON CONTROLS with outdoor unit HH824E2S11 and indoor unit CTF36B5ADS1.
Eligible Central HP <5.4 tons

AHRI 214396236

AHRI 214396236 identifies a Mass Save qualified Central HP <5.4 tons from JOHNSON CONTROLS with outdoor unit HH824E2S11 and indoor unit CTF30A5ADS1.
Eligible Central HP <5.4 tons

AHRI 214396241

AHRI 214396241 identifies a Mass Save qualified Central HP <5.4 tons from JOHNSON CONTROLS with outdoor unit HH824E2S11 and indoor unit CTF36B5ADS1.
Eligible Central HP <5.4 tons

AHRI 214396246

AHRI 214396246 identifies a Mass Save qualified Central HP <5.4 tons from JOHNSON CONTROLS with outdoor unit HH824E2S11 and indoor unit CTF36B5ADS1.
Eligible Central HP <5.4 tons

AHRI 214396251

AHRI 214396251 identifies a Mass Save qualified Central HP <5.4 tons from JOHNSON CONTROLS with outdoor unit HH824E2S11 and indoor unit CTF36B5ADS1.
Eligible Central HP <5.4 tons

AHRI 214396256

AHRI 214396256 identifies a Mass Save qualified Central HP <5.4 tons from JOHNSON CONTROLS with outdoor unit HH824E2S11 and indoor unit CTM30B5ACS1.
Eligible Central HP <5.4 tons

AHRI 214396261

AHRI 214396261 identifies a Mass Save qualified Central HP <5.4 tons from JOHNSON CONTROLS with outdoor unit HH824E2S11 and indoor unit CTF30B5ACS1+JMVT12BC2N1.
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Service planning

How GreenFlow handles HH824E2S11 requests

1

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

2

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

3

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

4

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

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Jack B.

Andrey always does a great job.

Neal V.

In an industry that often fraught with contractors taking advantage of homeowners, Andrey was honest with his assessment and willing to install a product acquired elsewhere (most want that margin themselves), patiently answered my questions (I’m an engineer so like to understand what’s happening), and proactively offered practical...

Jenny W.

Great service! On time, knowledgeable & professional

Randy J.

Thanks to Andrey for an amazingly quick response to my request for a service call. He diagnosed and fixed my issue within 24 hours of my asking for help. Excellent service. Thanks.

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