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Heat pump condensing unit

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Luxaire Heat pump condensing unit XH960E2C11

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Luxaire Luxaire AHRI Outdoor - XH9 21 SEER Variable Speed Communicating Heat Pump Heat pump condensing unit Repair, maintenance, and replacement planning
Luxaire XH960E2C11 product image

Technical Specifications

Product Specs

  • AHRI unit role: Outdoor
  • AHRI model/pattern: XH960E2C11
  • AHRI records represented: 197
  • AHRI equipment type: Central HP
  • AHRI tonnage: 4
  • AHRI refrigerant: R-454B
  • Verified catalog model: XH960E2C11
  • Verified product family: XH9 21 SEER Variable Speed Communicating Heat Pump
  • Verified catalog brand: Luxaire
  • Verified model: XH960E2C11
  • AHRI model/pattern: XH960E2C11
  • Product family: XH9 21 SEER Variable Speed Communicating Heat Pump
  • Nominal capacity: 5 ton
  • Nominal cooling capacity: 60,000 BTU nominal cooling capacity
  • Cooling efficiency: up to 21 SEER / 20+ SEER2
  • Heating efficiency: 9.5 HSPF2
  • Compressor: inverter-driven, fully variable speed
  • Controls: communicating system with SHC510 Smart Home Control thermostat
  • Matched indoor pairing: JHC variable-speed air handler family
  • Refrigerant: low-GWP R-454 refrigerant family
  • Capacity range note: official page lists 3- and 5-ton models, including dual-capacity 2/3-ton and 4/5-ton options
  • Official product page: https://www.luxaire.com/residential-equipment/heating-and-cooling/split-system-heat-pumps/xh9_lux_ds/xh9-21-seer-variable-speed-communicating-heat-pump

Useful troubleshooting details

  • Confirm the installed model and serial number, matched indoor or outdoor equipment, voltage, refrigerant, controls, and AHRI certificate before service or replacement planning.
  • Use the linked AHRI certificates to verify matched-system combinations, rebate conversations, and equipment eligibility before quoting replacement work.
  • Collect photos of the nameplate, equipment access, recent fault history, and comfort symptoms before dispatch or proposal planning.

Certification match

AHRI certificates

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Eligible Central HP <5.4 tons

AHRI 218026836

AHRI 218026836 identifies a Mass Save qualified Central HP <5.4 tons from LUXAIRE with outdoor unit XH960E2C11 and indoor unit JHC48D5CG2SS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026841

AHRI 218026841 identifies a Mass Save qualified Central HP <5.4 tons from LUXAIRE with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026846

AHRI 218026846 identifies a Mass Save qualified Central HP <5.4 tons from LUXAIRE with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026851

AHRI 218026851 identifies a Mass Save qualified Central HP <5.4 tons from LUXAIRE with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026856

AHRI 218026856 identifies a Mass Save qualified Central HP <5.4 tons from LUXAIRE with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026861

AHRI 218026861 identifies a Mass Save qualified Central HP <5.4 tons from LUXAIRE with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026866

AHRI 218026866 identifies a Mass Save qualified Central HP <5.4 tons from LUXAIRE with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026868

AHRI 218026868 identifies a Mass Save qualified Central HP <5.4 tons from LUXAIRE with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026870

AHRI 218026870 identifies a Mass Save qualified Central HP <5.4 tons from LUXAIRE with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026874

AHRI 218026874 identifies a Mass Save qualified Central HP <5.4 tons from LUXAIRE with outdoor unit XH960E2C11 and indoor unit CTM60C5CGS1+CC.
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Service planning

How GreenFlow handles XH960E2C11 requests

1

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

2

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

3

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

4

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

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Our Happy Customers

Jahangir R.

They were very organized to communicate and be on time to come to look at my air condition to fix it.

Jack B.

Andrey always does a great job.

Ray

Just had a service call because my tankless water heater stopped working with E110 code. Andrey located the root cause real quick and fixed the issue within half an hour, also gave reasonable recommendations for further maintenance.

Anna F.

They showed up within an hour of me making the call on a Sunday. They fixed our system and taught us how to replace the fuse in the future. We would definitely call again.

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