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Heat pump condensing unit

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Champion Heating and Cooling Heat pump condensing unit XH960E2C11

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Champion Heating and Cooling Champion Heating and Cooling AHRI Outdoor - XH9 21 SEER Variable Speed Communicating Heat Pump Heat pump condensing unit Repair, maintenance, and replacement planning
Champion Heating and Cooling XH960E2C11 product image

Technical Specifications

Product Specs

  • AHRI unit role: Outdoor
  • AHRI model/pattern: XH960E2C11
  • AHRI records represented: 157
  • AHRI equipment type: Central HP
  • AHRI tonnage: 4
  • AHRI refrigerant: R-454B
  • Verified catalog model: XH960E2C11
  • Verified product family: XH9 21 SEER Variable Speed Communicating Heat Pump
  • Verified catalog brand: Champion Heating and Cooling
  • Verified model: XH960E2C11
  • AHRI model/pattern: XH960E2C11
  • Product family: XH9 21 SEER Variable Speed Communicating Heat Pump
  • Nominal capacity: 5 ton
  • Nominal cooling capacity: 60,000 BTU nominal cooling capacity
  • Cooling efficiency: up to 21 SEER / 20+ SEER2
  • Heating efficiency: 9.5 HSPF2
  • Compressor: inverter-driven, fully variable speed
  • Controls: communicating system with SHC510 Smart Home Control thermostat
  • Matched indoor pairing: variable-speed air-handler family
  • Refrigerant: R-454B
  • Capacity range note: official page lists 3- and 5-ton models, including dual-capacity 2/3-ton and 4/5-ton options
  • Official product page: https://www.championhomecomfort.com/residential-equipment/heating-and-cooling/split-system-heat-pumps

Useful troubleshooting details

  • Confirm the installed model and serial number, matched indoor or outdoor equipment, voltage, refrigerant, controls, and AHRI certificate before service or replacement planning.
  • Use the linked AHRI certificates to verify matched-system combinations, rebate conversations, and equipment eligibility before quoting replacement work.
  • Collect photos of the nameplate, equipment access, recent fault history, and comfort symptoms before dispatch or proposal planning.

Certification match

AHRI certificates

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Eligible Central HP <5.4 tons

AHRI 218026838

AHRI 218026838 identifies a Mass Save qualified Central HP <5.4 tons from CHAMPION HEATING AND COOLING with outdoor unit XH960E2C11 and indoor unit JHC48D5CG2SS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026843

AHRI 218026843 identifies a Mass Save qualified Central HP <5.4 tons from CHAMPION HEATING AND COOLING with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026848

AHRI 218026848 identifies a Mass Save qualified Central HP <5.4 tons from CHAMPION HEATING AND COOLING with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026853

AHRI 218026853 identifies a Mass Save qualified Central HP <5.4 tons from CHAMPION HEATING AND COOLING with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026858

AHRI 218026858 identifies a Mass Save qualified Central HP <5.4 tons from CHAMPION HEATING AND COOLING with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026863

AHRI 218026863 identifies a Mass Save qualified Central HP <5.4 tons from CHAMPION HEATING AND COOLING with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026872

AHRI 218026872 identifies a Mass Save qualified Central HP <5.4 tons from CHAMPION HEATING AND COOLING with outdoor unit XH960E2C11 and indoor unit CTF60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026876

AHRI 218026876 identifies a Mass Save qualified Central HP <5.4 tons from CHAMPION HEATING AND COOLING with outdoor unit XH960E2C11 and indoor unit CTM60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026963

AHRI 218026963 identifies a Mass Save qualified Central HP <5.4 tons from CHAMPION HEATING AND COOLING with outdoor unit XH960E2C11 and indoor unit CTM60C5CGS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026968

AHRI 218026968 identifies a Mass Save qualified Central HP <5.4 tons from CHAMPION HEATING AND COOLING with outdoor unit XH960E2C11 and indoor unit CTM60C5CGS1+CC.
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Service planning

How GreenFlow handles XH960E2C11 requests

1

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

2

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

3

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

4

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

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Our Happy Customers

Melissa S.

The repair person came quickly and was super efficient and polite, and showed me what to do next time. He gave my dog a quick pay and was off again.

John F.

I needed 2 new AC units and decided to go with high efficiency heat pumps. I chose Greenflow because of the equipment they offered, and the price (2nd lowest quote and much cheaper than the average of all quote we received). Their technicians were very detail oriented and...

Sharad W.

Green Flow and the people who work there are terrific. Vlad and Andre are excellent. Andre was very helpful. He was punctual, respectful, efficient and knowledgeable. He did not try to sell me something I didn’t need ( as others have done before). I was charged $99 which...

Jahangir R.

They were very organized to communicate and be on time to come to look at my air condition to fix it.

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