Ductless heat pump

Bryant Ductless heat pump 37MGRA Preferred™ Multi-Zone Heat Pump with Basepan Heater

Bryant Ductless and crossover HVAC Ductless heat pump Repair, maintenance, and replacement planning

Technical Specifications

Product Specs

Energy Star® Qualified: Some sizes qualified
COOLING EFFICIENCY: up to 25.2 SEER2
HEATING EFFICIENCY: up to 10.4 HSPF2
Energy Efficiency: Up to 25.2 SEER2/up to 14 EER2/up to 10.4 HSPF2
ENERGY STAR®: Select sizes are ENERGY STAR® certified based on indoor unit combinations
Cooling: Outdoor range operates from -13° F up to 122° F (-25° C up to 50° C)
Heating: Outdoor range operates from -13° F up to 75° F (-25° C up to 24° C)
Quiet Levels: As low as 59.5 dB(A)1
Notifications: Advanced system diagnostics
Compressor: Inverter, isolated for sound reduction
Protections: Voltage, current, high pressure, and loss of charge
System Capacity: 1.5, 2, 2.5, 3, 4, & 5 Ton
Construction: Durable, heavy gauge galvanized steel
Paint: Baked-on, powder paint
Line Length: 196 ft. to 262 ft. depending on unit size
Brand: Bryant
Model or series: 37MGRA Preferred™ Multi-Zone Heat Pump with Basepan Heater
Equipment type: Ductless heat pump
Product group: Ductless and crossover HVAC
System role: Ductless or mini-split system equipment
Application: Residential, light-commercial, or zone-control comfort applications
Compatibility check: Match with compatible indoor unit, coil or air handler, controls, refrigerant, voltage, and capacity.
Verified source: bryant.com

Useful troubleshooting details

Confirm the outdoor heat pump model, serial number, matched indoor equipment, auxiliary heat setup, thermostat or communicating control, refrigerant, voltage, and capacity.
Share no-heat, no-cooling, outdoor icing, defrost behavior, short cycling, weak airflow, control alerts, or unusual noise.
For upgrade planning, note whether the project involves ducted, ductless, hybrid, cold-climate, or fossil-fuel-to-heat-pump options.

Service planning

How GreenFlow handles 37MGRA Preferred™ Multi-Zone Heat Pump with Basepan Heater requests

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

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Our Happy Customers

Neal V.

In an industry that often fraught with contractors taking advantage of homeowners, Andrey was honest with his assessment and willing to install a product acquired elsewhere (most want that margin themselves), patiently answered my questions (I’m an engineer so like to understand what’s happening), and proactively offered practical...

Randy J.

Thanks to Andrey for an amazingly quick response to my request for a service call. He diagnosed and fixed my issue within 24 hours of my asking for help. Excellent service. Thanks.

Anna G.

They quickly identified the issue with the heating system and fixed it efficiently. He explained everything clearly and made sure I understood what was going on. Very professional and reliable, extremely satisfied with the service.

Dev W.

I had a breakdown of my cooling system and Hanna at Green Flow responded to my request right away. They scheduled me same day. The team at Green Flow was easy to communicate with over phone and text. They kept me updated on delays on arrival of the...

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