Heat Pump

Carrier Crossover 18000 BTU Up to 16 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) service and support

Carrier Residential Heat Pump - 38MURA Heat Pump Repair, maintenance, and replacement planning

Product service snapshot

Carrier Crossover 18000 BTU Up to 16 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) service details

Crossover 18000 BTU Up to 16 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) is a Carrier®, Bryant®, Payne® heat pump record from the Carrier Enterprise catalog. Catalog model: 38MURAQ18AA3. Product family: 38MURA. Green Flow Solution uses this page for residential model identification, service planning, maintenance conversations, repair diagnostics, and replacement matching.

Brand: Carrier
Model or series: Crossover 18000 BTU Up to 16 SEER2 Heat Pump Condensing Unit R-410A (208/230-1)
Equipment type: Heat Pump
Product group: Residential Heat Pump - 38MURA

Technical snapshot

Crossover 18000 BTU Up to 16 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) technical snapshot

Product Specs

Model: 38MURAQ18AA3
Manufacturer Number: 38MURAQ18AA3
Vendor Number: 38MURAQ18AA3
Catalog Brand: Carrier®, Bryant®, Payne®
Product Family: 38MURA
AHRI Usage: Outdoor
Approvals: ETL Listed
Brand: Carrier®, Bryant®, Payne®
CFM: 1,450
Color: White
Compressor Type: Rotary
Condenser Coil Fins Per Inch (FPI): 20
Condenser Fan Blade Diameter: 17.09
Condenser Fan Discharge: Horizontal
Condenser Fan Motor Qty: 1
Condenser Motor HP: 1/16
Condenser Motor RPM: 840
Condenser Motor Speeds: Multiple
Condenser Motor Type: PSC (Permanent Split Capacitor)
Cooling Capacity: 5,400-18,700
Cooling Rated Capacity Btu/h: 18000
Country Of Origin: CHN
Cubic Measurement: 5.1427
Cycle/Hertz: 60 Hz
EER: 11.1
EER2: 10.8-12.4
Energy Star Rated: YES
Full Load Amps: 1
HSPF2: 8.7
Heating Capacity: 5,600-18,700
Heating Capacity @ 5 Deg: 9500
Height: 21.8
Inverter: YES
Length: 12.9
Liquid Line Fitting Type: Flare
Liquid Line Size (OD): 3/8"
Maximum Overcurrent Protection (MOCP): 20
Maximum Piping Height: 65'
Maximum Piping Length: 98'
Metering Device: EEV - Electronic Expansion Valve
Number Of HVAC Zones: 1
OPT Code: 1P38MURAQ18AA3
Phase: Single
Prop 65: YES
Rated Current Amps (RCA): 16
Rated Load Amps (RLA): 9
Refrigerant: R-410A
SEER: 19
SEER2: 16-18
Sound Level (dBA): 32.9-48.6
Stages Cooling: Variable
Stages Heating: Variable
Suction Line Fitting Type: Flare
Suction Line Size (OD): 3/4"
Tier: Performance™
Tonnage: 1.5
UPC: See Optical
Voltage: 208-230 VAC
Weight: 81.3
Width: 31.6

Useful troubleshooting details

Confirm the exact model number, serial number, installed equipment type, and site voltage before service or replacement planning.
Match replacement equipment and accessories against current Carrier compatibility requirements, refrigerant type, capacity, airflow, and local code requirements.

Service planning

How GreenFlow handles Crossover 18000 BTU Up to 16 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) requests

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

Crossover 18000 BTU Up to 16 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) service questions

Can GreenFlow help with Carrier Crossover 18000 BTU Up to 16 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) service requests?

Yes. GreenFlow can help collect the right details for Carrier Crossover 18000 BTU Up to 16 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) service requests, including the model, symptoms, equipment age, building type, access notes, photos, and timing.

What symptoms should I mention for Crossover 18000 BTU Up to 16 SEER2 Heat Pump Condensing Unit R-410A (208/230-1)?

Helpful symptoms include no heat, no cooling, weak airflow, defrost or outdoor icing concerns, auxiliary heat behavior, thermostat issues, short cycling, unusual noise, and whether the request is urgent or planned maintenance.

Is Crossover 18000 BTU Up to 16 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) used for residential or commercial properties?

Heat pump requests may come from homes, condos, multifamily properties, managed buildings, and light-commercial spaces depending on the system type and building layout.

What helps schedule Crossover 18000 BTU Up to 16 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) service faster?

Share the exact model and serial number if available, clear photos of the equipment and surrounding access area, current symptoms, recent maintenance history, and whether the request is repair, maintenance, or replacement planning.

Popular cities

Service Areas

Boston, MA

Worcester, MA

Lowell, MA

View All

Our Happy Customers

Sue R.

Excellent prompt and professional Air Conditioner Service and Repair.

Aniket G.

We used Andrey to replace the HVAC system. He was quick, efficient and knew what he was doing. I would surely recommend him.

Mariko C.

Efficient, polite and professional.

Randy J.

Thanks to Andrey for an amazingly quick response to my request for a service call. He diagnosed and fixed my issue within 24 hours of my asking for help. Excellent service. Thanks.

cecilia S.

Quick and efficient

Chris C.

Guy was awesome. Worked fast, clean, and made the repair look easy and simple. Would recommend highly.