Heat Pump

Carrier Crossover 36000 BTU Up to 16.9 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) service and support

Carrier Residential Heat Pump - 38MURA Heat Pump Repair, maintenance, and replacement planning

Product service snapshot

Carrier Crossover 36000 BTU Up to 16.9 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) service details

Crossover 36000 BTU Up to 16.9 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) is a Carrier®, Bryant®, Payne® heat pump record from the Carrier Enterprise catalog. Catalog model: 38MURAQ36AA3. Product family: 38MURA. Green Flow Solution uses this page for residential model identification, service planning, maintenance conversations, repair diagnostics, and replacement matching.

Brand: Carrier
Model or series: Crossover 36000 BTU Up to 16.9 SEER2 Heat Pump Condensing Unit R-410A (208/230-1)
Equipment type: Heat Pump
Product group: Residential Heat Pump - 38MURA

Technical snapshot

Crossover 36000 BTU Up to 16.9 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) technical snapshot

Product Specs

Model: 38MURAQ36AA3
Manufacturer Number: 38MURAQ36AA3
Vendor Number: 38MURAQ36AA3
Catalog Brand: Carrier®, Bryant®, Payne®
Product Family: 38MURA
AHRI Usage: Outdoor
Approvals: ETL Listed
Brand: Carrier®, Bryant®, Payne®
CFM: 2,235
Color: White
Compressor Type: Rotary
Condenser Coil Fins Per Inch (FPI): 18
Condenser Fan Blade Diameter: 22.05
Condenser Fan Discharge: Horizontal
Condenser Fan Motor Qty: 1
Condenser Motor HP: 1/6
Condenser Motor RPM: 950
Condenser Motor Speeds: Multiple
Condenser Motor Type: PSC (Permanent Split Capacitor)
Cooling Capacity: 7,700-38,900
Cooling Rated Capacity Btu/h: 36000
Country Of Origin: CHN
Cubic Measurement: 11.0218
Cycle/Hertz: 60 Hz
EER: 10.4
EER2: 10.1-12.4
Energy Star Rated: YES
Full Load Amps: 1.48
HSPF2: 8.2
Heating Capacity: 6,000-36,400
Heating Capacity @ 5 Deg: 21000
Height: 31.8
Length: 16.1
Liquid Line Fitting Type: Flare
Liquid Line Size (OD): 3/8"
Maximum Overcurrent Protection (MOCP): 40
Maximum Piping Height: 98'
Maximum Piping Length: 213'
Metering Device: EEV - Electronic Expansion Valve
Number Of HVAC Zones: 1
OPT Code: 1P38MURAQ36AA3
Phase: Single
Prop 65: YES
Rated Current Amps (RCA): 24
Rated Load Amps (RLA): 17.6
Refrigerant: R-410A
SEER: 18
SEER2: 16.9-18
Sound Level (dBA): 41.7-56.4
Stages Cooling: Variable
Stages Heating: Variable
Suction Line Fitting Type: Flare
Suction Line Size (OD): 3/4"
Tier: Performance™
Tonnage: 3
UPC: See Optical
Voltage: 208-230 VAC
Weight: 161.1
Width: 37.2

Useful troubleshooting details

Confirm the exact model number, serial number, installed equipment type, and site voltage before service or replacement planning.
Match replacement equipment and accessories against current Carrier compatibility requirements, refrigerant type, capacity, airflow, and local code requirements.

Service planning

How GreenFlow handles Crossover 36000 BTU Up to 16.9 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) requests

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

Crossover 36000 BTU Up to 16.9 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) service questions

Can GreenFlow help with Carrier Crossover 36000 BTU Up to 16.9 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) service requests?

Yes. GreenFlow can help collect the right details for Carrier Crossover 36000 BTU Up to 16.9 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) service requests, including the model, symptoms, equipment age, building type, access notes, photos, and timing.

What symptoms should I mention for Crossover 36000 BTU Up to 16.9 SEER2 Heat Pump Condensing Unit R-410A (208/230-1)?

Helpful symptoms include no heat, no cooling, weak airflow, defrost or outdoor icing concerns, auxiliary heat behavior, thermostat issues, short cycling, unusual noise, and whether the request is urgent or planned maintenance.

Is Crossover 36000 BTU Up to 16.9 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) used for residential or commercial properties?

Heat pump requests may come from homes, condos, multifamily properties, managed buildings, and light-commercial spaces depending on the system type and building layout.

What helps schedule Crossover 36000 BTU Up to 16.9 SEER2 Heat Pump Condensing Unit R-410A (208/230-1) service faster?

Share the exact model and serial number if available, clear photos of the equipment and surrounding access area, current symptoms, recent maintenance history, and whether the request is repair, maintenance, or replacement planning.

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Our Happy Customers

Terry S.

Excellent service from best tech!

Neil R.

Fantastic timely service and maintenance from Green flow. They came in and assessed our problem, then within 48 hours had resolved our issue. Amazing, professional service who will we will continue to use for maintenance. I do want to thank our technician, who was on time and his...

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They were very organized to communicate and be on time to come to look at my air condition to fix it.

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Zachary J.

Our attic unit was leaking - Green Flow dispatched someone right away - and they fixed the problem. It was great. Will use them again if need arises.