Safe visible checks
- Thermostat display and settings
- Filter condition and return-air path
- Visible outdoor-unit obstruction
- Photos of the code, unit, and nameplate
Product troubleshooting
Use this table to identify what the visible code may mean and what information to share when scheduling service. Keep checks simple and visible; do not open electrical, refrigerant, gas, or sealed equipment compartments.
Error-code table
| Code | Meaning | System area | Safe first step | Action |
|---|---|---|---|---|
| Off | Hardware failure | IGC board | Record the displayed code or LED pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| 1 Flash | Fan ON delay modified | Fan timing | Record the displayed code or LED pattern, confirm thermostat or controller demand, check visible airflow and outdoor-area conditions, and schedule service if the condition remains. | View details |
| 3 Flashes | Flame sense fault | Flame sensing | Record the displayed code or LED pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| 4 Flashes | Four consecutive limit switch fault | Limit switch | Record the displayed code or LED pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| 5 Flashes | Ignition fault | Ignition | Record the displayed code or LED pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| 6 Flashes | Induced draft motor fault | Induced draft motor | Record the displayed code or LED pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| 7 Flashes | Rollout switch lockout | Rollout switch | Record the displayed code or LED pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| 8 Flashes | Internal control lockout | IGC board | Record the displayed code or LED pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| 9 Flashes | Temporary software lockout | IGC board | Record the displayed code or LED pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
No matching error codes found.
Safety note
These pages are meant to help document the issue, not replace diagnosis. GreenFlow should handle pressure-switch, electrical, refrigerant, lockout, recurring, and warranty-related conditions.
Popular cities
Try another nearby city or contact GreenFlow to confirm service availability.