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Heat pump condensing unit

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Fraser-Johnston Heat pump condensing unit XH936E2C11

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Fraser-Johnston Fraser-Johnston AHRI Outdoor - XH9 21 SEER Variable Speed Communicating Heat Pump Heat pump condensing unit Repair, maintenance, and replacement planning
Fraser-Johnston XH936E2C11 product image

Technical Specifications

Product Specs

  • AHRI unit role: Outdoor
  • AHRI model/pattern: XH936E2C11
  • AHRI records represented: 153
  • AHRI equipment type: Central HP
  • AHRI tonnage: 2.9166666666666665
  • AHRI refrigerant: R-454B
  • Verified catalog model: XH936E2C11
  • Verified product family: XH9 21 SEER Variable Speed Communicating Heat Pump
  • Verified catalog brand: Fraser-Johnston
  • Verified model: XH936E2C11
  • AHRI model/pattern: XH936E2C11
  • Product family: XH9 21 SEER Variable Speed Communicating Heat Pump
  • Nominal capacity: 3 ton
  • Nominal cooling capacity: 36,000 BTU nominal cooling capacity
  • Cooling efficiency: up to 21 SEER / 20+ SEER2
  • Heating efficiency: 9.5 HSPF2
  • Compressor: inverter-driven, fully variable speed
  • Controls: communicating system with SHC510 Smart Home Control thermostat
  • Matched indoor pairing: JHC variable-speed air handler family
  • Refrigerant: low-GWP R-454 refrigerant family
  • Capacity range note: official page lists 3- and 5-ton models, including dual-capacity 2/3-ton and 4/5-ton options
  • Official product page: https://www.fraser-johnston.com/residential-equipment/heating-and-cooling/split-system-heat-pumps/xh9_fra_ds/xh9-21-seer-variable-speed-communicating-heat-pump

Useful troubleshooting details

  • Confirm the installed model and serial number, matched indoor or outdoor equipment, voltage, refrigerant, controls, and AHRI certificate before service or replacement planning.
  • Use the linked AHRI certificates to verify matched-system combinations, rebate conversations, and equipment eligibility before quoting replacement work.
  • Collect photos of the nameplate, equipment access, recent fault history, and comfort symptoms before dispatch or proposal planning.

Certification match

AHRI certificates

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Eligible Central HP <5.4 tons

AHRI 218026879

AHRI 218026879 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH936E2C11 and indoor unit JHC36B5AD2SS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026884

AHRI 218026884 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH936E2C11 and indoor unit CTM36C5ADS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026888

AHRI 218026888 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH936E2C11 and indoor unit CTM36C5ADS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026893

AHRI 218026893 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH936E2C11 and indoor unit CTM36C5ADS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026898

AHRI 218026898 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH936E2C11 and indoor unit CTM36C5ADS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026903

AHRI 218026903 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH936E2C11 and indoor unit CTM36C5ADS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026908

AHRI 218026908 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH936E2C11 and indoor unit CTM36C5ADS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026917

AHRI 218026917 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH936E2C11 and indoor unit CTF36C5ADS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026921

AHRI 218026921 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH936E2C11 and indoor unit CTF36B5ADS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026926

AHRI 218026926 identifies a Mass Save qualified Central HP <5.4 tons from FRASER-JOHNSTON with outdoor unit XH936E2C11 and indoor unit CTF36B5ADS1+CC.
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Service planning

How GreenFlow handles XH936E2C11 requests

1

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

2

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

3

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

4

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

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Anna F.

They showed up within an hour of me making the call on a Sunday. They fixed our system and taught us how to replace the fuse in the future. We would definitely call again.

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Great service! On time, knowledgeable & professional

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Excellent service from best tech!

Dev W.

I had a breakdown of my cooling system and Hanna at Green Flow responded to my request right away. They scheduled me same day. The team at Green Flow was easy to communicate with over phone and text. They kept me updated on delays on arrival of the...

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