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Troubleshooting code

Back to all NAE Series error codes

Navien NAE Series E811 troubleshooting

PFC over-current error. Use this page to document the issue and prepare for service. GreenFlow should handle diagnosis for electrical, refrigerant, lockout, or recurring conditions.

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What the code means

E811: PFC over-current error

The Navien manual for this product family lists E811 as: PFC over-current error.

System area
Refrigerant / inverter
Service level
Call GreenFlow

Safe checks before calling

  • Record the exact Navien code, whether the unit is locked out, and when the code appeared.
  • Confirm thermostat, controller, or front-panel status without changing service settings.
  • Check only visible intake, exhaust, filter, clearance, condensate, and water-supply conditions that can be inspected without opening panels.
  • Take photos of the code, equipment nameplate, venting, surrounding equipment area, thermostat or controller, and any visible leak, ice, or obstruction.

When to stop and call GreenFlow

Call GreenFlow if the code repeats, the unit is locked out, hot water, heating, or cooling is not restored, or the concern involves gas, flame, combustion, venting, electrical components, refrigerant, pressure, water leaks, PCB/control boards, sensors, pumps, or warranty coverage.

Share the visible code, model and serial number if available, photos, current symptoms, and whether the issue affects heating, cooling, or both.

E811 questions

What does E811 mean on a Navien NAE Series?

The Navien manual for this product family lists E811 as: PFC over-current error.

What should I safely check before scheduling service?

Record the displayed code, confirm thermostat or controller status, check only visible intake, exhaust, filter, clearance, and water-supply conditions, and take photos of the code and nameplate. Do not open gas, electrical, refrigerant, combustion, or internal equipment panels.

When should GreenFlow handle this code?

Call GreenFlow if the code repeats, the unit is locked out, hot water, heating, or cooling is not restored, or the concern involves gas, flame, combustion, venting, electrical components, refrigerant, pressure, water leaks, PCB/control boards, sensors, pumps, or warranty coverage.

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Just had a service call because my tankless water heater stopped working with E110 code. Andrey located the root cause real quick and fixed the issue within half an hour, also gave reasonable recommendations for further maintenance.

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