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Payne Heat pump 37MURA Compact Heat Pump

Payne Residential HVAC Heat pump Repair, maintenance, and replacement planning
Payne 37MURA Compact Heat Pump product image

Technical Specifications

Product Specs

  • Brand: Payne
  • Official model: 37MURA
  • Official product name: Compact Heat Pump
  • Product category: heat-pumps
  • Efficiency Rating= Up to 18.8 SEER2 / Up to 11 EER2 / Up to 9.7 HSPF2
  • Operation = Variable-Speed Operation
  • Sound = As low as 55 decibels1
  • Variable-speed compressor operation
  • Durably built to withstand bad weather and debris
  • Designed for corrosion resistance and lasting performance
  • ENERGY STAR® qualified
  • Uses R-454B refrigerant which continues our legacy of dedication to environmental stewardship. This refrigerant achieves a remarkable 75% reduction in global warming potential while preserving the non-ozone depleting properties of our previous refrigerant.
  • Narrow cabinet design with small footprint to fit your home needs
  • 10-Year Parts Limited Warranty +
  • Up to 18.8 SEER2
  • Up to 11 EER2
  • Up to 9.7 HSPF2
  • Sound as low as 55 decibels*
  • High-gloss, baked-on powder coat finish over galvanized steel
  • Compatible thermostat: heat/cool with humidity sensing
  • Cooling capacity: 1.5–5 tons
  • Official source: Payne product page
  • Model or series: 37MURA Compact Heat Pump
  • Equipment type: Heat pump
  • Product group: Residential HVAC
  • System role: Heat pump equipment for heating and cooling
  • Application: Residential, light-commercial, or managed-property comfort applications
  • Compatibility check: Match with compatible indoor unit, coil or air handler, controls, refrigerant, voltage, and capacity.
  • Verified source: payne.com

Useful troubleshooting details

  • Confirm the outdoor heat pump model, serial number, matched indoor equipment, auxiliary heat setup, thermostat or communicating control, refrigerant, voltage, and capacity.
  • Share no-heat, no-cooling, outdoor icing, defrost behavior, short cycling, weak airflow, control alerts, or unusual noise.
  • For upgrade planning, note whether the project involves ducted, ductless, hybrid, cold-climate, or fossil-fuel-to-heat-pump options.

Service planning

How GreenFlow handles 37MURA Compact Heat Pump requests

1

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

2

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

3

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

4

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

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