Safe visible checks
- Thermostat display and settings
- Filter condition and return-air path
- Visible outdoor-unit obstruction
- Photos of the code, unit, and nameplate
Product troubleshooting
Use this table to identify what the visible code may mean and what information to share when scheduling service. Keep checks simple and visible; do not open electrical, refrigerant, gas, or sealed equipment compartments.
Error-code table
| Code | Meaning | System area | Safe first step | Action |
|---|---|---|---|---|
| MCB 2 Flash | Active sensor communication error | Refrigerant mitigation control board | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| MCB 3 Flash | Active refrigerant leak or sensor-failure alarm | Refrigerant mitigation control board | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| MCB 4 Flash | Past refrigerant detected alarm | Refrigerant mitigation control board | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| MCB 5 Flash | Past sensor communication error | Refrigerant mitigation control board | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| MCB 6 Flash | Past sensor error | Refrigerant mitigation control board | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| MCB 7 Flash | Past sensor communication or sensor error | Refrigerant mitigation control board | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| IGN Steady Off | Check power or failed board | Ignition board | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| IGN 2 Flashes | System lockout: failed to detect or sustain flame | Ignition and flame sensing | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| IGN 3 Flashes | Pressure switch problem detected | Pressure switch circuit | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| IGN 4 Flashes | High limit switch protection device open | High limit safety circuit | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| IGN 5 Flashes | Flame sensed without the gas valve energized | Ignition and gas-valve control | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| IGN 6 Flashes | Flame rollout switch open | Flame rollout safety circuit | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| IGN 7 Flashes | Thermostat W1/W2 wiring issue | Thermostat and low-voltage wiring | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
No matching error codes found.
Safety note
These pages are meant to help document the issue, not replace diagnosis. GreenFlow should handle pressure-switch, electrical, refrigerant, lockout, recurring, and warranty-related conditions.
Popular cities
Try another nearby city or contact GreenFlow to confirm service availability.