1
Identify the equipment
Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.
2
Describe the service issue
Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.
3
Review access and history
Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.
4
Plan the next step
GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.
