Safe visible checks
- Thermostat display and settings
- Filter condition and return-air path
- Visible outdoor-unit obstruction
- Photos of the code, unit, and nameplate
Product troubleshooting
Use this table to identify what the visible code may mean and what information to share when scheduling service. Keep checks simple and visible; do not open electrical, refrigerant, gas, or sealed equipment compartments.
Error-code table
| Code | Meaning | System area | Safe first step | Action |
|---|---|---|---|---|
| 1 Flash | Ambient temperature sensor out of range | Outdoor ambient sensor | Document the flash pattern, check thermostat, filter, and visible outdoor-unit obstruction status, and schedule service if the condition remains. | View details |
| 2 Flashes | Coil temperature sensor out of range | Outdoor coil sensor | Document the flash pattern, check thermostat, filter, and visible outdoor-unit obstruction status, and schedule service if the condition remains. | View details |
| 3 Flashes | Low pressure switch is open | Pressure safety circuit | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| 4 Flashes | Hard lockout | Defrost control lockout | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| 5 Flashes | Soft lockout | Defrost control lockout | Document the flash pattern, check thermostat, filter, and visible outdoor-unit obstruction status, and schedule service if the condition remains. | View details |
| 6 Flashes | Defrost cycles too close together | Defrost operation | Document the flash pattern, check thermostat, filter, and visible outdoor-unit obstruction status, and schedule service if the condition remains. | View details |
| 7 Flashes | Low ambient soft lockout | Low ambient operation | Document the flash pattern, check thermostat, filter, and visible outdoor-unit obstruction status, and schedule service if the condition remains. | View details |
No matching error codes found.
Safety note
These pages are meant to help document the issue, not replace diagnosis. GreenFlow should handle pressure-switch, electrical, refrigerant, lockout, recurring, and warranty-related conditions.
Popular cities
Try another nearby city or contact GreenFlow to confirm service availability.