Safe visible checks
- Thermostat display and settings
- Filter condition and return-air path
- Visible outdoor-unit obstruction
- Photos of the code, unit, and nameplate
Product troubleshooting
Use this table to identify what the visible code may mean and what information to share when scheduling service. Keep checks simple and visible; do not open electrical, refrigerant, gas, or sealed equipment compartments.
Error-code table
| Code | Meaning | System area | Safe first step | Action |
|---|---|---|---|---|
| E01 | Internal control failure | Integrated furnace control | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E2.1 | Retries exceeded; flame never sensed | Ignition and flame sensing | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E2.2 | Recycles exceeded; flame was lost | Ignition and flame sensing | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E2.3 | First-stage gas valve not energized when expected | Gas valve control | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E2.4 | HLO relay not energized when expected | Redundant relay / HLO output | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E3.1 | Pressure transducer signal not present | Pressure transducer | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E3.2 | Pressure transducer signal out of bounds | Pressure transducer | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E3.3 | Insufficient pressure | Pressure transducer | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E04 | Open limit switch | Thermal limit and safety circuit | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E05 | Flame sense error | Flame sensing | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E6.1 | Reversed polarity | Power and grounding | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E6.2 | Ground error | Power and grounding | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E7.1 | First-stage gas valve energized when it should be off | Gas valve control | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E7.2 | Redundant relay energized when it should be off | Redundant relay / HLO output | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E08 | Low flame sense | Flame sensing | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E10 | Inducer communication error | Inducer communication | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E11 | Internal gas valve error | Gas valve control | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E12 | Open low-voltage fuse | Low-voltage protection | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E13 | Personality module motor ID error | Motor identification | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E14 | Personality module missing | Configuration data | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E15 | Personality module memory error | Configuration data | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E17 | Blower communication error on motor | Blower communication | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| E18 | Blower communication error on IFC | Blower communication | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
No matching error codes found.
Safety note
These pages are meant to help document the issue, not replace diagnosis. GreenFlow should handle pressure-switch, electrical, refrigerant, lockout, recurring, and warranty-related conditions.
Popular cities
Try another nearby city or contact GreenFlow to confirm service availability.