Safe visible checks
- Thermostat display and settings
- Filter condition and return-air path
- Visible outdoor-unit obstruction
- Photos of the code, unit, and nameplate
Product troubleshooting
Use this table to identify what the visible code may mean and what information to share when scheduling service. Keep checks simple and visible; do not open electrical, refrigerant, gas, or sealed equipment compartments.
Error-code table
| Code | Meaning | System area | Safe first step | Action |
|---|---|---|---|---|
| RTRM LED2 1 Blink | Emergency stop open during test mode | ReliaTel RTRM controls | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| RTRM LED2 2 Flashes | ReliaTel diagnostic present | ReliaTel RTRM controls | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| Service output ON | Clogged filter switch active | ReliaTel service output | Document the flash pattern, check thermostat, filter, and visible outdoor-unit obstruction status, and schedule service if the condition remains. | View details |
| Service output Pulsing | Fan, freeze, smoke, or condensate diagnostic | ReliaTel service output | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| Cooling output Pulsing | Cooling circuit or pressure diagnostic | ReliaTel cooling output | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| Heat output Pulsing | Heat or gas-heat diagnostic | ReliaTel heating output | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| Heat + Cool | Heat-pump sensor, defrost, phase, smoke, Frostat, or communication diagnostic | ReliaTel simultaneous fail codes | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| Cool + Service | Static pressure transducer diagnostic | ReliaTel VAV/static pressure controls | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
| Heat + Cool + Service | High duct static pressure trip or transducer ground issue | ReliaTel VAV/static pressure controls | Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service. | View details |
No matching error codes found.
Safety note
These pages are meant to help document the issue, not replace diagnosis. GreenFlow should handle pressure-switch, electrical, refrigerant, lockout, recurring, and warranty-related conditions.
Popular cities
Try another nearby city or contact GreenFlow to confirm service availability.