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Heat pump condensing unit

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Trane Heat pump condensing unit GETK0361-5

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Trane Trane AHRI Outdoor - Axiom Vertical Stack Water Source Heat Pump Heat pump condensing unit Repair, maintenance, and replacement planning
Trane GETK0361-5 product image

Technical Specifications

Product Specs

  • AHRI unit role: Outdoor
  • AHRI model/pattern: GETK0361-5
  • AHRI records represented: 1
  • AHRI equipment type: Ground Water | GWHP
  • AHRI tonnage: 3.475
  • Verified catalog model: GETK0361-5
  • Verified product family: Axiom Vertical Stack Water Source Heat Pump
  • Verified catalog brand: Trane
  • Verified model family: GET
  • AHRI model/pattern: GETK0361-5
  • Base catalog model/pattern: GETK0361-5
  • Application: vertical stack water-source heat pump
  • Nominal capacity: 3 ton
  • Refrigerant: R-454B
  • Official product page: https://www.trane.com/commercial/north-america/us/en/products-systems/packaged-units-and-split-systems/water-source-heat-pumps/axiom-vertical-stack-wshp.html
  • Unit controller family: Deluxe 24V or Symbio 400-B

Useful troubleshooting details

  • Confirm the installed model and serial number, matched indoor or outdoor equipment, voltage, refrigerant, controls, and AHRI certificate before service or replacement planning.
  • Use the linked AHRI certificates to verify matched-system combinations, rebate conversations, and equipment eligibility before quoting replacement work.
  • Collect photos of the nameplate, equipment access, recent fault history, and comfort symptoms before dispatch or proposal planning.

Troubleshooting

Error Codes

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Anti-short cycle Compressor timing control

Compressor anti-short-cycle timing active

Document the flash pattern, check thermostat, filter, and visible outdoor-unit obstruction status, and schedule service if the condition remains.
Brownout condition Low-voltage protection

Low-voltage brownout diagnostic

Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service.
Soft lockout LP Low pressure safety

Low-pressure soft lockout

Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service.
Soft lockout HP High pressure safety

High-pressure soft lockout

Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service.
Manual lockout LP Low pressure safety

Low-pressure manual lockout

Record the flash pattern, avoid repeated reset attempts, and schedule GreenFlow service.
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Certification match

AHRI certificates

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Eligible Ground Water | GWHP

AHRI 214776172

AHRI 214776172 identifies a Mass Save qualified Ground Water | GWHP from TRANE with outdoor unit GETK0361-5.

Service planning

How GreenFlow handles GETK0361-5 requests

1

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

2

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

3

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

4

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

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Sharad W.

Green Flow and the people who work there are terrific. Vlad and Andre are excellent. Andre was very helpful. He was punctual, respectful, efficient and knowledgeable. He did not try to sell me something I didn’t need ( as others have done before). I was charged $99 which...

Jenny W.

Great service! On time, knowledgeable & professional

Michele Z.

Andrey was professional, prompt, smart, thorough and exceedingly pleasant. We are likely switching our current HVAC company to Green Flow.

Neal V.

In an industry that often fraught with contractors taking advantage of homeowners, Andrey was honest with his assessment and willing to install a product acquired elsewhere (most want that margin themselves), patiently answered my questions (I’m an engineer so like to understand what’s happening), and proactively offered practical...

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