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Heat pump condensing unit

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York Heat pump condensing unit YH960E2C11

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York York AHRI Outdoor - YH9 21 SEER Variable Speed Communicating Heat Pump Heat pump condensing unit Repair, maintenance, and replacement planning
York YH960E2C11 product image

Technical Specifications

Product Specs

  • AHRI unit role: Outdoor
  • AHRI model/pattern: YH960E2C11
  • AHRI records represented: 197
  • AHRI equipment type: Central HP
  • AHRI tonnage: 4
  • AHRI refrigerant: R-454B
  • Verified catalog model: YH960E2C11
  • Verified product family: YH9 21 SEER Variable Speed Communicating Heat Pump
  • Verified catalog brand: York
  • Verified model: YH960E2C11
  • AHRI model/pattern: YH960E2C11
  • Product family: YH9 21 SEER Variable Speed Communicating Heat Pump
  • Nominal capacity: 5 ton
  • Nominal cooling capacity: 60,000 BTU nominal cooling capacity
  • Cooling efficiency: up to 21 SEER / 20+ SEER2
  • Heating efficiency: 9.5 HSPF2
  • Compressor: inverter-driven, fully variable speed
  • Controls: communicating system with SHC510 Smart Home Control thermostat
  • Matched indoor pairing: variable-speed air-handler family
  • Refrigerant: R-454B
  • Capacity range note: official page lists 3- and 5-ton models, including dual-capacity 2/3-ton and 4/5-ton options
  • Official product page: https://www.york.com/residential-equipment/heating-and-cooling/split-system-heat-pumps

Useful troubleshooting details

  • Confirm the installed model and serial number, matched indoor or outdoor equipment, voltage, refrigerant, controls, and AHRI certificate before service or replacement planning.
  • Use the linked AHRI certificates to verify matched-system combinations, rebate conversations, and equipment eligibility before quoting replacement work.
  • Collect photos of the nameplate, equipment access, recent fault history, and comfort symptoms before dispatch or proposal planning.

Certification match

AHRI certificates

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Eligible Central HP <5.4 tons

AHRI 218026601

AHRI 218026601 identifies a Mass Save qualified Central HP <5.4 tons from YORK with outdoor unit YH960E2C11 and indoor unit JHC48D5CG2SS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026604

AHRI 218026604 identifies a Mass Save qualified Central HP <5.4 tons from YORK with outdoor unit YH960E2C11 and indoor unit JHC60D5CH2SS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026605

AHRI 218026605 identifies a Mass Save qualified Central HP <5.4 tons from YORK with outdoor unit YH960E2C11 and indoor unit CTF60C5CHS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026606

AHRI 218026606 identifies a Mass Save qualified Central HP <5.4 tons from YORK with outdoor unit YH960E2C11 and indoor unit CTM60C5CHS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026607

AHRI 218026607 identifies a Mass Save qualified Central HP <5.4 tons from YORK with outdoor unit YH960E2C11 and indoor unit CTM60C5CHS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026608

AHRI 218026608 identifies a Mass Save qualified Central HP <5.4 tons from YORK with outdoor unit YH960E2C11 and indoor unit CTM60C5CHS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026609

AHRI 218026609 identifies a Mass Save qualified Central HP <5.4 tons from YORK with outdoor unit YH960E2C11 and indoor unit CTM60C5CHS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026610

AHRI 218026610 identifies a Mass Save qualified Central HP <5.4 tons from YORK with outdoor unit YH960E2C11 and indoor unit CTM60C5CHS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026611

AHRI 218026611 identifies a Mass Save qualified Central HP <5.4 tons from YORK with outdoor unit YH960E2C11 and indoor unit CTM60C5CHS1+CC.
Eligible Central HP <5.4 tons

AHRI 218026612

AHRI 218026612 identifies a Mass Save qualified Central HP <5.4 tons from YORK with outdoor unit YH960E2C11 and indoor unit CTM60C5CHS1+CC.
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Service planning

How GreenFlow handles YH960E2C11 requests

1

Identify the equipment

Confirm the model or series name, serial number if available, photos, and whether the unit is roof, exterior, basement, or mechanical-room equipment.

2

Describe the service issue

Share no heat, no cooling, weak airflow, error codes, alarms, leaks, noise, control problems, or comfort complaints.

3

Review access and history

Include access notes, tenant or business-hour constraints, filter status, recent repairs, and maintenance records when available.

4

Plan the next step

GreenFlow can route the request for diagnostics, repair planning, maintenance, replacement scope, or related system upgrades.

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Our Happy Customers

Jack B.

Andrey always does a great job.

Terry S.

Excellent service from best tech!

Michele Z.

Andrey was professional, prompt, smart, thorough and exceedingly pleasant. We are likely switching our current HVAC company to Green Flow.

Jahangir R.

They were very organized to communicate and be on time to come to look at my air condition to fix it.

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